Job Description
Join our dynamic team at TechNash Solutions as an IT Support Specialist in the heart of Nashville's thriving tech scene. We're seeking a customer-focused professional to deliver exceptional technical support to our growing client base. This hybrid role combines on-site troubleshooting with remote assistance, offering the perfect blend of hands-on experience and modern work flexibility. If you're passionate about solving complex technical challenges and thrive in a collaborative environment, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage active directory, user accounts, and system permissions
- Deploy and maintain IT infrastructure including servers and cloud services
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects and improvements
- Conduct security audits and implement best practices
- Train users on new technologies and system updates
Qualifications
- 3+ years of progressive IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows Server administration and Active Directory
- Strong knowledge of networking protocols and cloud platforms (AWS/Azure)
- Excellent troubleshooting skills with hardware and software issues
- Experience with ITIL processes and service management tools
- Ability to communicate technical concepts clearly to non-technical users
- Valid Tennessee driver's license for occasional client site visits