Job Description
Are you a tech-savvy problem solver looking to make an impact in the vibrant tech scene of Miami? Apex Tech Solutions is seeking a skilled IT Support Specialist to join our dynamic team. We pride ourselves on delivering exceptional service and maintaining a seamless technological environment for our clients.
As an IT Support Specialist, you will be the first line of defense for our technical needs, ensuring that our employees have the tools they need to succeed. If you are passionate about technology and customer service, we want to hear from you!
Responsibilities
- Provide Tier 2/3 technical support via phone, email, and in-person for hardware, software, and network issues.
- Manage and maintain the company's IT infrastructure, including printers, servers, and workstations.
- Configure and deploy new workstations and applications for employees.
- Monitor system performance and troubleshoot network connectivity problems.
- Collaborate with the cybersecurity team to ensure data protection and compliance.
- Train staff on new software and security protocols.
Qualifications
- Associate’s degree in Computer Science, IT, or a related field (or equivalent experience).
- Valid IT certification such as CompTIA A+, Network+, or Security+.
- Proven experience in a Helpdesk or IT Support role.
- Strong knowledge of Windows and macOS operating systems.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities.