Job Description
Join TechFlow Solutions as an IT Support Specialist in sunny Long Beach, CA! We're a forward-thinking tech company revolutionizing digital experiences for local businesses. In this hybrid role, you'll be the backbone of our IT operations, ensuring seamless technology operations for our growing team. Enjoy competitive benefits, professional development stipends, and a vibrant work culture just blocks from the Pacific. If you're passionate about solving tech puzzles and empowering colleagues, we want to meet you!
Responsibilities
- Provide Tier 2/3 technical support for 100+ employees across Windows/macOS environments
- Manage and troubleshoot network infrastructure including routers, switches, and firewalls
- Deploy and maintain cloud services (Azure/O365) and on-premise systems
- Create and document IT policies, procedures, and knowledge base articles
- Coordinate hardware/software lifecycle management and vendor relationships
- Lead cybersecurity initiatives including endpoint protection and threat monitoring
- Collaborate with cross-functional teams on digital transformation projects
Qualifications
- 3+ years in enterprise IT support with Windows/macOS expertise
- CompTIA Network+ or Security+ certification required
- Proven experience with Azure AD, Intune, and Microsoft 365 administration
- Strong scripting skills (PowerShell/Bash) for automation
- CCNA or equivalent networking certification preferred
- Excellent troubleshooting methodology and customer service aptitude
- Ability to lift 30lbs for equipment deployments
- Valid California driver's license for occasional site visits