Job Description
Join our dynamic team as a Senior IT Support Specialist in Colorado Springs! We're urgently seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. This role is perfect for someone passionate about solving complex technical challenges while providing outstanding customer service. Enjoy competitive compensation, comprehensive benefits, and a collaborative environment where your expertise makes a real impact.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows, macOS, and mobile platforms
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Implement cybersecurity protocols and conduct security audits
- Provide remote and on-site technical support to 100+ users
- Deploy and maintain network equipment (routers, switches, firewalls)
- Create documentation for IT processes and procedures
- Collaborate with vendors for hardware/software procurement
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft 365 administration and cloud services
- Strong knowledge of networking principles (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow/Jira)
- Excellent troubleshooting and customer service skills
- Ability to lift 30 lbs and work occasional non-standard hours