Job Description
Join TechSolutions Inc., Mesa's premier IT innovator, as we revolutionize digital experiences across the Valley! We're seeking a passionate IT Support Specialist to empower our growing team with seamless technology solutions. Enjoy a collaborative culture, cutting-edge tools, and opportunities for growth in one of Arizona's fastest-growing tech hubs.
What We Offer:
• Competitive salary + performance bonuses
• Comprehensive health/dental/vision benefits
• 401(k) with company match
• Flexible hybrid work schedule
• Professional development stipend
• Modern downtown Mesa workspace
Responsibilities
- Provide Tier 2/3 technical support for 150+ employees across Mesa headquarters
- Deploy and manage Windows/macOS endpoints, network infrastructure, and cloud services
- Resolve hardware/software issues via remote support and in-person assistance
- Implement cybersecurity best practices including endpoint protection and access controls
- Document IT procedures and maintain service desk ticketing system
- Collaborate with vendors for hardware procurement and software licensing
- Support office AV systems and video conferencing technologies
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent technical credentials
- Proficiency in Active Directory, Office 365, and cloud service management
- Strong troubleshooting skills for hardware, network, and application issues
- Experience with service desk tools (ServiceNow, Jira Service Desk)
- Excellent communication skills with ability to train non-technical staff
- Valid Arizona driver's license for occasional off-site support