Job Description
Are you a problem-solving enthusiast looking for an exciting opportunity in the heart of Nevada? Apex Digital Systems is currently seeking a dedicated IT Support Specialist to join our dynamic team. We pride ourselves on delivering top-tier technical solutions to a diverse range of clients in the hospitality and gaming sectors.
In this role, you will be the first line of defense for our internal network and clients, ensuring seamless operations and rapid resolution of technical issues. If you are passionate about technology, possess a customer-centric mindset, and want to work in one of the world's most vibrant cities, we want to meet you.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity to work in a fast-paced, innovative environment.
- Professional development and certification reimbursement.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees and clients via phone, email, and in-person, ensuring a high level of customer satisfaction.
- Diagnose and troubleshoot hardware, software, and network connectivity issues across Windows and Mac OS environments.
- Manage the lifecycle of IT assets, including the deployment, configuration, and maintenance of laptops, printers, and mobile devices.
- Monitor network performance and security logs to identify potential threats or anomalies.
- Maintain accurate documentation of incidents, solutions, and technical procedures in the ticketing system.
- Collaborate with the IT team to implement new software updates and system upgrades efficiently.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology, Computer Science, or a related field is preferred.
- Minimum of 2 years of professional experience in IT Support, Help Desk, or a similar technical role.
- Strong knowledge of Microsoft Windows 10/11, Active Directory, and Office 365.
- Familiarity with networking concepts, including TCP/IP, DNS, and DHCP.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- ITIL Foundation certification is a plus but not required.