Job Description
Are you a tech-savvy problem-solver ready to make an immediate impact? TechSolutions Pro is seeking a dynamic IT Support Specialist to join our growing team in Jacksonville, FL. This is a direct-hire position with competitive compensation and full benefits. If you thrive in fast-paced environments and excel at troubleshooting complex technical issues, we want to hear from you!
Join our innovative company where your expertise will empower our clients to achieve their digital transformation goals. We offer immediate start dates and a collaborative culture that values your technical skills and customer service excellence.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues across Windows/macOS environments
- Manage Active Directory, Azure AD, and cloud infrastructure (Office 365, AWS)
- Deploy and configure workstations, peripherals, and mobile devices
- Document IT processes, SOPs, and knowledge base articles
- Monitor system performance using tools like SolarWinds and Nagios
- Collaborate with vendors to resolve escalated technical challenges
- Support cybersecurity initiatives including patch management and endpoint security
- Train end-users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification (or equivalent)
- Expertise in Windows 10/11, macOS, and Microsoft 365 administration
- Strong knowledge of TCP/IP networking, DNS, DHCP, and VPNs
- Experience with service desk tools (ServiceNow, Jira Service Desk)
- Proficient in scripting (PowerShell/Bash) for automation
- Excellent communication skills and customer service orientation
- Ability to prioritize tasks and manage multiple projects simultaneously