Job Description
Join our dynamic IT team in San Antonio and become the backbone of our technology infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This immediate opening offers a chance to work with cutting-edge systems while making a tangible impact on business operations. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Our ideal candidate thrives in fast-paced settings, possesses strong problem-solving skills, and is committed to delivering outstanding user experiences. If you're ready to launch or advance your IT career in one of Texas's most vibrant cities, apply today!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues via phone, email, and in-person assistance
- Install, configure, and maintain desktops, laptops, servers, and peripheral equipment
- Manage Active Directory accounts, group policies, and user access permissions
- Document technical procedures, incidents, and resolutions in ITSM systems
- Collaborate with cross-functional teams on IT infrastructure projects and upgrades
- Monitor system health, perform backups, and implement security protocols
- Train end-users on technology best practices and software applications
Qualifications
- 2+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+ or equivalent technical certification required
- Proficiency in networking fundamentals (TCP/IP, DNS, DHCP) and cloud services (AWS/Azure)
- Strong diagnostic skills with ability to troubleshoot hardware/software issues
- Experience with helpdesk ticketing systems (ServiceNow, Jira, or Zendesk)
- Excellent communication skills with ability to translate technical concepts to non-technical users
- Valid Texas driver's license and reliable transportation for on-site support
- BS in IT/Computer Science or equivalent technical experience preferred