Job Description
Join our dynamic team as an IT Support Specialist in Dallas and become the backbone of our technology infrastructure. We're seeking a proactive professional to deliver exceptional technical support across our growing organization. Enjoy a collaborative environment where your problem-solving skills directly impact business success. Immediate start available!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud-based systems
- Install, configure, and troubleshoot end-user devices (laptops, mobile, printers)
- Document IT processes and maintain service desk ticketing systems
- Assist with cybersecurity best practices and vulnerability remediation
- Collaborate with cross-functional teams on IT projects and upgrades
- Monitor system health and proactively address performance bottlenecks
Qualifications
- 3+ years of hands-on IT support experience
- Expertise in Windows OS, Microsoft 365, and endpoint management
- Strong networking fundamentals (TCP/IP, DNS, DHCP)
- CompTIA A+/Network+ or equivalent certifications required
- Experience with service desk tools (ServiceNow, Jira)
- Excellent troubleshooting and customer communication skills
- Ability to work flexible hours including occasional on-call support
- Valid Texas driver's license and reliable transportation