Job Description
Join our dynamic IT team in sunny San Diego! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance immediately. This role offers rapid onboarding, competitive benefits, and opportunities for career advancement in a collaborative environment. Help shape our digital infrastructure while working with cutting-edge technologies.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage active directory, user accounts, and access permissions
- Deploy and maintain desktop/laptop systems across 100+ endpoints
- Diagnose and resolve complex system issues with SLA adherence
- Document technical procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Implement security protocols and system monitoring
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- Expertise in Windows OS, Active Directory, and cloud services (O365/AWS)
- Strong networking knowledge (TCP/IP, DNS, DHCP, VPN)
- CompTIA A+/Network+ certification or equivalent
- Excellent troubleshooting and customer service skills
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to prioritize tasks in fast-paced environments