Job Description
Join our dynamic team at TechFlow Solutions as an IT Support Specialist and hit the ground running in San Jose! We're seeking a tech-savvy professional to provide immediate assistance to our growing client base. This is your chance to make an impact in a fast-paced environment where your problem-solving skills will shine. Enjoy competitive compensation, flexible work arrangements, and opportunities for career growth in the heart of Silicon Valley.
Responsibilities
- Provide remote and on-site technical support for hardware, software, and network issues
- Manage help desk tickets and prioritize critical incidents for enterprise clients
- Deploy and configure desktops, laptops, and mobile devices
- Administer Active Directory, Office 365, and cloud-based solutions
- Document IT processes and create user training materials
- Collaborate with security teams to maintain system integrity
- Support audio-visual setups for hybrid meetings
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications required
- Expertise in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with ticketing systems (ServiceNow, Jira)
- Excellent communication skills and customer service aptitude
- Ability to lift 30 lbs for hardware deployment
- Bachelor's degree in IT or related field preferred