Job Description
Join our dynamic team in Austin as an IT Support Specialist and become the backbone of our technology infrastructure. We're seeking a tech-savvy professional to deliver exceptional user support, resolve technical issues, and ensure seamless operations across all departments. This is an immediate opportunity to grow your career in a fast-paced environment where your expertise directly impacts our success.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage Active Directory accounts, permissions, and group policies
- Collaborate with vendors for hardware repairs and software licensing
- Document IT processes, incidents, and solutions in ticketing systems
- Train employees on cybersecurity best practices and company tools
- Monitor system performance and proactively address potential issues
Qualifications
- 2+ years of hands-on IT support experience in a corporate environment
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow, Jira, etc.)
- Excellent troubleshooting and problem-solving abilities
- Strong communication skills with technical and non-technical stakeholders