Job Description
Are you ready to accelerate your career in the heart of the Midwest?
Apex Digital Systems is seeking a highly skilled and customer-focused IT Support Specialist to join our dynamic team in Indianapolis, IN. We are a forward-thinking technology provider committed to delivering excellence in infrastructure management and user support. If you thrive in a fast-paced environment and love solving complex technical puzzles, we want to meet you.
As part of our team, you will be the bridge between our technology and our users, ensuring seamless operations and exceptional service delivery. We offer a competitive salary, comprehensive benefits, and a culture that values innovation and growth.
Why Join Us?
- Competitive Compensation: Salary range between $60k and $80k depending on experience.
- Comprehensive Benefits: Health, dental, and vision insurance, 401(k) matching, and paid time off.
- Growth Opportunities: Clear pathways for professional advancement within the IT department.
- Modern Environment: Work with the latest technologies in a collaborative office space.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and ticketing systems to internal employees.
- Install, configure, troubleshoot, and repair desktops, laptops, printers, and mobile devices.
- Manage and maintain Active Directory user accounts, permissions, and security policies.
- Respond to and resolve hardware and software incidents with a focus on high customer satisfaction.
- Collaborate with the network engineering team to ensure system stability and uptime.
- Perform regular system updates, patch management, and security audits.
- Create and maintain technical documentation and runbooks for common IT procedures.
Qualifications
- Associate’s or Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 1-3 years of professional experience in IT Help Desk or Desktop Support roles.
- Certification such as CompTIA A+ or Microsoft 365 Certified: Endpoint Administrator is preferred.
- Strong knowledge of Microsoft Windows operating systems (Windows 10/11) and Microsoft Office Suite.
- Experience with remote access tools (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., ServiceNow, Jira).
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.