Job Description
Join TechSolutions Inc. as a pivotal IT Support Specialist in the heart of Indianapolis! We're seeking a tech-savvy professional to empower our growing team with seamless IT infrastructure management. Enjoy competitive compensation, comprehensive benefits, and opportunities for career advancement in a dynamic environment. Be part of an innovative company that values your expertise and invests in your professional growth.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Manage Active Directory, user accounts, and access permissions
- Deploy and maintain Windows 10/11 and macOS environments
- Diagnose and resolve complex system issues via remote and onsite support
- Implement cybersecurity best practices and patch management protocols
- Document IT processes and maintain knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+, Network+, or Security+ certification required
- Expertise in Windows OS, Active Directory, and Microsoft 365
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with ticketing systems (ServiceNow/Jira) and ITIL frameworks
- Excellent troubleshooting and communication abilities
- Ability to work flexible hours for system maintenance windows