Job Description
About the Role: Apex Digital Solutions is a premier technology firm looking for a proactive IT Support Specialist to join our growing team in San Jose. We are hiring immediately for this full-time position and offer a competitive salary package along with a collaborative work culture.
In this role, you will be the first point of contact for internal employees, ensuring that our technology infrastructure runs smoothly and efficiently. If you have a knack for problem-solving and a passion for IT, we want to meet you.
Responsibilities
- Provide tier 2 technical support for hardware, software, and network issues via phone, email, and on-site visits.
- Manage and maintain the Help Desk ticketing system to ensure timely resolution of user requests.
- Configure, deploy, and troubleshoot Windows and macOS devices, including laptops, printers, and mobile devices.
- Assist in the administration of Active Directory and ensure user access is maintained securely.
- Collaborate with the cybersecurity team to implement security patches and updates.
- Conduct user training sessions to improve technology proficiency across the organization.
- Document all incidents and resolutions in the knowledge base.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent professional experience.
- Valid CompTIA A+ certification is highly preferred.
- Minimum of 1-2 years of experience in a Help Desk or IT Support role.
- Strong knowledge of Windows operating systems, Active Directory, and basic networking concepts.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.