Job Description
We are seeking a highly motivated IT Support Specialist to join our dynamic team in the heart of Silicon Valley. If you are passionate about technology and enjoy solving complex problems for users, this is the perfect opportunity for you. We offer immediate start dates and a competitive benefits package.
As a key member of our IT department, you will ensure the smooth operation of our infrastructure, supporting both hardware and software needs for a diverse workforce.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for employees.
- Install, configure, and maintain desktop computers, laptops, printers, and peripherals.
- Manage user accounts, permissions, and Active Directory environments.
- Troubleshoot network connectivity issues and resolve software conflicts.
- Perform regular system updates, patch management, and security scans.
- Collaborate with the IT team to implement new hardware and software solutions.
Qualifications
- Associate degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Minimum of 2 years of experience in IT Help Desk or Technical Support.
- Strong knowledge of Windows 10/11 and macOS operating systems.
- Familiarity with network basics, including TCP/IP, DNS, and VPN.
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Ability to work flexible hours and handle a high volume of support requests.