Job Description
We are seeking a highly motivated IT Support Specialist to join our dynamic team in San Antonio, TX. This is an immediate opening for a dedicated professional who thrives in a fast-paced environment and is ready to make an immediate impact.
As part of Apex Digital Systems, you will be the first point of contact for our employees, ensuring that our technology infrastructure runs smoothly 24/7. We pride ourselves on our collaborative culture and our commitment to providing top-tier technical solutions.
Why Join Us?
- Immediate start date available.
- Competitive salary and comprehensive benefits package.
- Opportunities for professional growth and certification reimbursement.
- Modern office environment with state-of-the-art equipment.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for hardware, software, and network issues via phone, email, and in-person.
- Configure, deploy, and manage user workstations, printers, and mobile devices.
- Perform routine system maintenance, including patch management, updates, and security scans.
- Assist in the administration of Active Directory and local user permissions.
- Collaborate with the IT team to troubleshoot complex network connectivity issues and server problems.
- Document all technical incidents and resolutions in the ticketing system.
Qualifications
- Associate’s degree in Information Technology or equivalent work experience.
- Certification such as CompTIA A+ is strongly preferred.
- Proven experience in Help Desk or Desktop Support roles.
- Strong knowledge of Windows 10/11, Microsoft Office 365, and basic networking concepts.
- Excellent problem-solving skills and the ability to communicate technical concepts to non-technical users.
- Ability to work independently as well as part of a collaborative team.