Job Description
Are you a tech-savvy problem solver looking to make a tangible impact? Apex Tech Solutions is seeking a dedicated IT Support Specialist to join our dynamic team in Jacksonville, FL. We pride ourselves on delivering top-tier technology solutions to our clients, and we need a proactive individual to ensure our internal and client-facing systems run seamlessly.
In this role, you will be the first line of defense for technical excellence, supporting a diverse range of hardware, software, and network issues. If you thrive in a fast-paced environment and love helping people get the most out of their technology, we want to hear from you.
Why Join Us?
- Competitive Salary: $55,000 - $75,000 annually.
- Modern Work Environment: Collaborative culture with cutting-edge tools.
- Career Growth: Clear pathways to Senior IT roles and Certifications.
Responsibilities
- Provide tier 1 and tier 2 technical support via phone, email, and ticketing systems for hardware and software issues.
- Configure, deploy, and manage end-user devices including laptops, desktops, printers, and mobile devices.
- Monitor network performance and troubleshoot connectivity issues to ensure minimal downtime.
- Assist in maintaining IT asset inventory and ensuring licenses are up to date.
- Collaborate with senior engineers to implement new software patches and security updates.
- Document all incidents, resolutions, and procedures to maintain a robust knowledge base.
Qualifications
- Minimum of 1-3 years of experience in IT support, Help Desk, or a related technical field.
- Strong knowledge of Microsoft Windows and Office 365 ecosystem.
- Familiarity with networking concepts, including TCP/IP, DNS, and Active Directory.
- Experience with remote support tools (e.g., TeamViewer, AnyDesk) is highly preferred.
- Excellent verbal and written communication skills with a focus on customer service.
- CompTIA A+ or Network+ certification is a plus but not required.