Job Description
Join our award-winning IT team in Austin's vibrant tech hub! InnovateTech Solutions is seeking a dynamic IT Support Specialist to empower our growing workforce with seamless technology experiences. You'll be the go-to expert for resolving technical challenges, optimizing systems, and driving innovation across our collaborative environment. Enjoy competitive benefits, professional development opportunities, and the chance to make a tangible impact in a forward-thinking company culture.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network infrastructure issues
- Deploy, configure, and maintain desktop/laptop systems across 500+ employees
- Manage Active Directory, Microsoft 365, and cloud services (Azure/O365)
- Develop and maintain IT documentation, SOPs, and knowledge base articles
- Collaborate with vendors for hardware procurement and service management
- Implement security protocols and conduct vulnerability assessments
- Support AV systems and conference room technology for hybrid work environment
Qualifications
- 3+ years of progressive IT support experience in corporate environments
- CompTIA A+/Network+ certifications or equivalent demonstrable expertise
- Advanced proficiency in Windows 10/11 deployment and troubleshooting
- Strong knowledge of cloud services (Azure, AWS, or O365)
- Experience with service management tools (Jira, ServiceNow, or ZenDesk)
- Excellent communication skills with ability to translate technical concepts for non-technical users
- Proven experience supporting hybrid work models and remote access solutions