Job Description
Join our dynamic IT team in Sacramento and become the backbone of our technical infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing team. This is an immediate opportunity to make an impact in a fast-paced environment where your expertise will drive operational excellence. If you thrive on solving challenges and enjoy supporting others, apply today to start your career with us!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage user accounts, permissions, and access controls across systems
- Install, configure, and maintain desktop/laptop hardware and peripherals
- Document IT processes, solutions, and knowledge base articles
- Collaborate with vendors for equipment procurement and service contracts
- Monitor system health and proactively address potential security threats
- Train employees on new technology and best practices
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+ or equivalent certification required
- Proficiency in Active Directory, VPN, and cloud services (Office 365, G-Suite)
- Strong troubleshooting skills for network connectivity and application issues
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Ability to lift 25 lbs and work flexible hours during system outages