Job Description
Join our dynamic IT team at Nevada Tech Partners, a leading technology solutions provider in Las Vegas. We're seeking an experienced IT Support Specialist to deliver exceptional technical assistance to our growing client base. This immediate-hire opportunity offers competitive compensation, comprehensive benefits, and a collaborative work environment where your expertise will directly impact business success.
As a key member of our support team, you'll troubleshoot complex technical issues, implement security protocols, and ensure seamless IT operations across diverse industries. We value proactive problem-solvers who thrive in fast-paced environments and possess a passion for technology excellence.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Deploy and maintain Windows environments including Active Directory and Group Policy
- Monitor and optimize IT security systems, including firewalls and endpoint protection
- Document technical procedures and create user training materials
- Collaborate with vendors for hardware procurement and service delivery
- Manage cloud services including Microsoft 365 and Azure AD
- Perform system backups, disaster recovery testing, and compliance auditing
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Network+ or Security+ certification required
- Expert proficiency in Windows Server administration and virtualization
- Strong knowledge of networking principles (TCP/IP, DNS, DHCP)
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- Excellent troubleshooting skills for hardware and software issues
- Ability to work independently and manage multiple priorities
- Valid Nevada driver's license for occasional client site visits