Job Description
Join our dynamic team as an IT Support Specialist in Louisville, KY! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. As a key member of our operations team, you'll ensure seamless technology experiences across hardware, software, and network infrastructure. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktops, laptops, printers, and peripherals
- Manage user accounts, permissions, and security protocols
- Document incidents, resolutions, and asset inventories in ticketing systems
- Collaborate with vendors for hardware/software procurement and licensing
- Conduct regular system maintenance and security updates
- Train users on best practices for data security and productivity tools
Qualifications
- 3+ years of experience in IT support or help desk roles
- Proficiency in Windows/macOS, Active Directory, and cloud services (O365/AWS)
- CompTIA A+, Network+, or Security+ certification required
- Strong troubleshooting skills for hardware, software, and connectivity issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Ability to lift 30 lbs for equipment maintenance