Job Description
Join our dynamic IT team at TechCore Solutions and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base in Baltimore. This is an immediate opportunity to work with cutting-edge technology while making a tangible impact on daily operations. Enjoy a collaborative environment with flexible scheduling, comprehensive benefits, and clear pathways for career advancement. If you thrive solving technical puzzles and empowering users, apply today!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Manage helpdesk tickets with SLA adherence using ServiceNow
- Deploy, configure, and maintain Windows 10/11 endpoints and cloud services
- Conduct cybersecurity awareness training for staff
- Document procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Support office moves and new employee onboarding
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and SCCM
- Experience with VPN setup and firewall management
- Strong troubleshooting skills for hardware/software issues
- Excellent communication and customer service abilities
- Ability to lift 30lbs and work flexible hours when needed