Job Description
Join NexusTech Solutions as an IT Support Specialist in Memphis, TN! We're seeking a dynamic professional to deliver exceptional technical support to our growing team. This is an immediate opportunity to work in a fast-paced environment where your expertise will directly impact business operations. Enjoy competitive compensation, comprehensive benefits, and a culture that values innovation and growth.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Windows Server environments, and cloud infrastructure
- Deploy and maintain desktop/laptop systems, peripherals, and mobile devices
- Document IT processes, incidents, and solutions in ServiceNow
- Collaborate with cross-functional teams on IT projects and security initiatives
- Monitor system health and proactively address potential disruptions
Qualifications
- 3+ years of hands-on IT support experience in Windows environments
- Expert knowledge of Active Directory, Group Policy, and SCCM
- CompTIA A+/Network+ certifications required
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with ServiceNow or similar ITSM platforms
- Excellent communication and customer service abilities