Job Description
Join our dynamic IT team at TechFlow Solutions and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base in Miami's vibrant tech sector. This is your chance to solve complex challenges, optimize systems, and make an immediate impact in a fast-paced environment where your expertise drives success.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues across 200+ users
- Deploy and manage Windows 10/11, macOS, and Linux systems with enterprise security protocols
- Diagnose and resolve VPN, cloud (Azure/O365), and VoIP connectivity problems
- Execute patch management, asset inventory, and system backup/recovery procedures
- Document SOPs and create knowledge base articles for recurring technical issues
- Collaborate with vendors for hardware procurement and service-level agreements
Qualifications
- 3+ years in IT support with proven experience in enterprise environments
- CompTIA A+/Network+ or equivalent certifications (CCNA preferred)
- Expertise in Active Directory, GPO, and Microsoft Endpoint Configuration Manager
- Advanced troubleshooting skills for Microsoft 365 and Azure AD integrations
- Experience with ServiceNow or Jira ticketing systems
- Strong communication skills with fluency in English and Spanish (bilingual a plus)