Job Description
Join our dynamic team in Tulsa as an IT Support Specialist and hit the ground running! InnovateTech Solutions is seeking a passionate tech professional to provide exceptional support to our growing client base. This is an immediate hire opportunity for someone who thrives in fast-paced environments and values problem-solving. Enjoy competitive compensation, comprehensive benefits, and a culture that celebrates innovation and collaboration. Your expertise will directly impact our clients' success, making every day rewarding and impactful.
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Manage Active Directory, network configurations, and cloud services (Azure/O365)
- Provide remote and on-site technical support with exceptional customer service
- Deploy and maintain IT infrastructure including servers and security systems
- Document technical procedures and maintain asset management databases
- Collaborate with cross-functional teams to implement technology solutions
- Monitor system performance and proactively address potential issues
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent demonstrable expertise
- Proficiency in Active Directory, networking concepts, and cloud platforms
- Strong troubleshooting skills with hardware/software issues
- Excellent written/verbal communication and customer service abilities
- Experience with ticketing systems (ServiceNow, Jira) and ITIL practices
- Ability to work independently and manage multiple priorities efficiently
- Valid driver's license for occasional on-site client visits