Job Description
Join our dynamic team as an IT Support Specialist in Omaha, NE! We're seeking a tech-savvy professional to deliver exceptional IT services to our growing client base. This immediate hire opportunity offers competitive compensation and a chance to make a real impact in a fast-paced environment. If you're passionate about problem-solving and thrive in collaborative settings, we want to hear from you!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Deploy and manage Windows/macOS workstations and mobile devices
- Install, configure, and maintain enterprise software applications
- Monitor and maintain network infrastructure (routers, switches, firewalls)
- Document IT processes and maintain service desk ticketing system
- Collaborate with vendors for hardware procurement and service contracts
- Conduct employee training on IT security best practices
Qualifications
- Associate's degree in IT or equivalent certification (CompTIA A+/Network+)
- 2+ years of hands-on IT support experience
- Proficiency in Active Directory, Office 365, and virtualization (VMware)
- Strong troubleshooting skills for Windows/macOS environments
- Experience with service desk tools (ServiceNow, Jira, or similar)
- Excellent communication and customer service abilities
- CompTIA Security+ certification preferred