Job Description
Join our dynamic team as an IT Support Specialist in Minneapolis! We're seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This is an immediate opportunity to make an impact in a collaborative environment with growth potential.
Our ideal candidate thrives in fast-paced settings and possesses a passion for problem-solving. You'll be instrumental in ensuring seamless IT operations across our organization, supporting both internal teams and external clients.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Windows 10/11 deployments and Active Directory administration
- Implement cybersecurity best practices and endpoint security solutions
- Document IT procedures and maintain technical documentation
- Collaborate with cross-functional teams on system upgrades
- Monitor system performance and resolve critical outages
- Train users on new technologies and security protocols
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Microsoft Azure and cloud services
- Strong knowledge of LAN/WAN infrastructure
- Experience with ServiceNow or similar ticketing systems
- Excellent communication and customer service skills
- Bachelor's degree in Computer Science or related field preferred