Job Description
Join our dynamic IT team in Oakland and become the backbone of our digital infrastructure! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance across our growing organization. As a key player in our operations, you'll ensure seamless system functionality while driving innovation in a collaborative environment. If you thrive in fast-paced settings and possess a knack for problem-solving, this is your opportunity to make an immediate impact.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and manage Windows/macOS environments across 150+ endpoints
- Administer cloud services (Microsoft 365, Azure) and security protocols
- Document SOPs and maintain IT asset inventory
- Collaborate with vendors for hardware procurement and maintenance
- Support AV systems and video conferencing infrastructure
- Lead cybersecurity awareness training for staff
Qualifications
- 3+ years experience in enterprise IT support environments
- CompTIA A+/Network+ certifications or equivalent
- Proficiency in Active Directory, SCCM, and Intune
- Strong knowledge of cloud infrastructure (AWS/Azure)
- Experience with ServiceNow or similar ticketing systems
- Excellent troubleshooting skills for complex network issues
- Ability to lift 30lbs for equipment maintenance