Job Description
Join TechSolutions Inc., a cutting-edge technology leader transforming Detroit's digital landscape. We're seeking a passionate IT Support Specialist to join our dynamic team immediately. As a key player in our IT department, you'll empower employees with seamless technical solutions while driving innovation. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in one of America's most vibrant tech hubs.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues across Windows/macOS environments
- Manage user accounts, permissions, and security protocols
- Deploy and maintain IT infrastructure including servers and cloud services
- Create and update technical documentation and SOPs
- Collaborate with vendors for hardware/software procurement
- Support cybersecurity initiatives and incident response
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification or equivalent
- Expertise in Active Directory, Office 365, and virtualization
- Strong troubleshooting skills for Windows/macOS environments
- Experience with helpdesk systems (Service Desk/Jira)
- Excellent communication and customer service abilities
- Basic networking knowledge (TCP/IP, DNS, DHCP)