Job Description
Join our dynamic IT team as an IT Support Specialist in Baltimore! We're urgently seeking a tech-savvy professional to deliver exceptional user support and maintain our critical infrastructure. This is your chance to make an immediate impact in a fast-paced environment while advancing your career in cybersecurity.
Why You'll Love Working Here: Competitive compensation, comprehensive benefits package, cutting-edge technology stack, and opportunities for professional growth. We value innovation and recognize our team members as our greatest asset.
Responsibilities
- Provide Tier 2/3 technical support for 500+ employees across Windows/macOS environments
- Manage Active Directory, Azure AD, and O365 user lifecycle administration
- Deploy and maintain network infrastructure including firewalls, switches, and VPNs
- Execute security protocols including vulnerability scanning and patch management
- Lead hardware/software deployments and system migrations
- Document SOPs and create knowledge base articles for recurring issues
- Collaborate with vendors for hardware procurement and service contracts
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ or equivalent certification required
- Expert proficiency in Windows 10/11, macOS, and Microsoft 365
- Strong knowledge of networking principles (TCP/IP, DNS, DHCP)
- Experience with Service Desk tools (Jira, ServiceNow, or Zendesk)
- Excellent troubleshooting skills with ability to diagnose complex issues
- Valid driver's license and ability to travel between offices