Job Description
Are you a tech-savvy problem solver looking for your next big challenge? Fort Worth Tech Innovations is urgently seeking a skilled IT Support Specialist to join our dynamic team. If you thrive in a fast-paced environment and have a passion for troubleshooting complex technical issues, we want to hear from you.
As part of our immediate hiring initiative, you will play a pivotal role in ensuring our infrastructure runs smoothly, supporting our diverse workforce with cutting-edge solutions. We offer a competitive salary package, comprehensive benefits, and a culture that values innovation and professional growth.
Responsibilities
- Provide Tier 2 & Tier 3 technical support via phone, email, and remote desktop to resolve hardware, software, and network issues.
- Manage and maintain the company's hardware inventory, including laptops, printers, and peripherals.
- Configure and deploy workstations and mobile devices, ensuring security protocols are met.
- Monitor system performance and troubleshoot network connectivity problems to minimize downtime.
- Assist in the implementation and administration of IT policies, procedures, and best practices.
- Collaborate with the IT team to implement new software solutions and upgrades.
- Document all technical issues and resolutions in the ticketing system for future reference.
Qualifications
- Minimum of 2 years of professional experience in IT Help Desk or Desktop Support roles.
- Strong knowledge of Windows 10/11, Microsoft Office Suite, and Active Directory.
- Familiarity with networking concepts, including TCP/IP, DNS, and DHCP.
- Experience with remote support tools (e.g., TeamViewer, LogMeIn) is a plus.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- CompTIA A+ or Network+ certification is highly preferred.