Job Description
Join our dynamic IT team in Milwaukee and make an immediate impact! We're urgently seeking a passionate IT Support Specialist to resolve technical challenges and empower our users. If you thrive in fast-paced environments and excel at troubleshooting, this is your opportunity to shine. Enjoy competitive benefits, career growth, and a collaborative workplace culture.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk tickets with SLA adherence and user satisfaction focus
- Deploy and configure desktop/laptop systems, peripherals, and mobile devices
- Document IT procedures, knowledge base articles, and asset inventories
- Collaborate with vendors for hardware/software procurement and maintenance
- Implement cybersecurity best practices and data protection protocols
- Support office AV systems and video conferencing setups
Qualifications
- 2+ years of IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent experience
- Proficiency in Active Directory, Office 365, and endpoint management tools
- Strong diagnostic skills for hardware/software troubleshooting
- Excellent communication and customer service abilities
- Experience with helpdesk systems (ServiceNow/Jira preferred)
- Ability to lift 30 lbs and work in varied office environments