Job Description
Join our dynamic IT team as an IT Support Specialist in Baltimore! We're urgently seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This critical role demands proactive troubleshooting and a passion for seamless user experiences. Enjoy competitive compensation, comprehensive benefits, and growth opportunities in a fast-paced environment.
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage helpdesk ticketing system with SLA adherence
- Deploy and configure Windows/macOS workstations and peripherals
- Administer Active Directory, Office 365, and cloud-based services
- Document IT processes and maintain knowledge base articles
- Collaborate with cybersecurity team on incident response
- Support office AV systems and conference room technology
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification required
- Proficiency in Active Directory, Office 365, and endpoint management
- Strong diagnostic skills for Windows/macOS environments
- Excellent communication and customer service abilities
- Experience with ticketing systems (ServiceNow/Jira)
- Ability to lift 30lbs and work in varied office environments