Job Description
Join our dynamic IT team in Louisville and become the backbone of our digital infrastructure! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing organization. This role offers rapid career growth in a collaborative environment where your problem-solving skills will directly impact business success. Enjoy competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technologies in Louisville's thriving tech scene.
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Manage and resolve help desk tickets within SLA targets
- Deploy and configure desktop/laptop systems across the organization
- Administer user accounts, permissions, and access controls
- Document IT procedures and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Conduct regular system backups and security audits
Qualifications
- 3+ years of hands-on IT support experience
- Proficiency with Windows OS, Active Directory, and Microsoft 365
- CompTIA A+ or similar certification required
- Strong troubleshooting skills for network connectivity issues
- Experience with help desk ticketing systems (Service Desk preferred)
- Excellent communication and customer service abilities
- Ability to lift 30lbs for equipment maintenance
- Valid driver's license for occasional site visits