Job Description
Join our dynamic IT team in Fresno and become the backbone of our digital infrastructure! We're urgently seeking a skilled IT Support Specialist to deliver exceptional technical assistance to our growing client base. In this critical role, you'll troubleshoot hardware/software issues, implement security protocols, and optimize network performance. Enjoy competitive compensation, comprehensive benefits, and opportunities for professional growth in a collaborative environment. If you're passionate about technology and thrive in fast-paced settings, apply now!
Responsibilities
- Provide Tier 2/3 technical support for desktop/laptop hardware, operating systems, and business applications
- Diagnose and resolve network connectivity issues, including VPN, Wi-Fi, and LAN configurations
- Install, configure, and maintain servers, cloud services (AWS/Azure), and backup systems
- Execute cybersecurity protocols including patch management, vulnerability scanning, and incident response
- Document IT processes, create SOPs, and maintain asset inventory databases
- Collaborate with cross-functional teams to align technology solutions with business objectives
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent technical credentials
- Proficiency in Active Directory, Office 365, and cloud infrastructure management
- Strong knowledge of network protocols (TCP/IP, DNS, DHCP) and cybersecurity best practices
- Excellent troubleshooting skills with ability to diagnose complex hardware/software issues
- Customer-focused mindset with exceptional communication and documentation abilities