Job Description
Join our dynamic team as an IT Support Specialist in sunny Tucson! We're urgently seeking a tech-savvy professional to deliver exceptional user support and maintain our digital infrastructure. This role offers growth opportunities, competitive benefits, and the chance to work with cutting-edge technology in a collaborative environment. If you're passionate about solving technical challenges and providing outstanding customer service, we want to hear from you!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Troubleshoot and resolve system outages with minimal downtime
- Document incidents, solutions, and standard operating procedures
- Collaborate with vendors for hardware/software procurement
- Conduct periodic system audits and performance optimization
Qualifications
- 3+ years of hands-on IT support experience
- Proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong networking knowledge (TCP/IP, DNS, DHCP)
- Certifications: CompTIA A+, Network+, or equivalent
- Excellent problem-solving and communication skills
- Experience with ticketing systems (ServiceNow, Jira)
- Ability to prioritize tasks in a fast-paced environment