Job Description
We are looking for a detail-oriented IT Support Specialist to join our growing team in Arlington, TX. If you thrive in a fast-paced environment and enjoy solving complex technical problems, this is the opportunity for you. We offer an immediate start date, comprehensive benefits, and a chance to work with cutting-edge technology.
Why Join Us?
- Immediate Start: Don't wait—begin your career with us today.
- Modern Tech Stack: Work with the latest hardware and software solutions.
- Career Growth: Clear pathways for advancement within the IT department.
At Apex Tech Solutions, we believe in empowering our employees to deliver exceptional service. As the face of our IT department, you will play a crucial role in maintaining our operational excellence.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to employees via phone, email, and in-person.
- Diagnose and resolve hardware, software, network, and printer issues efficiently.
- Manage and maintain the IT asset management database, ensuring all equipment is tracked accurately.
- Configure and deploy workstations, laptops, and mobile devices using MDM solutions.
- Monitor network performance and security protocols to ensure business continuity.
- Collaborate with vendors for hardware repairs and software licensing.
Qualifications
- Associate’s degree in Computer Science, Information Technology, or equivalent experience.
- CompTIA A+ Certification preferred.
- Proven experience in Help Desk or IT Support roles.
- Strong knowledge of Windows 10/11, Active Directory, and Microsoft Office Suite.
- Excellent troubleshooting and problem-solving skills.
- Ability to communicate complex technical concepts to non-technical users clearly.