Job Description
We are seeking a proactive and detail-oriented IT Support Specialist to join our dynamic team in Albuquerque, NM. This is an immediate hire opportunity for a technical expert who thrives in a fast-paced environment and is passionate about delivering exceptional user support. You will serve as the primary point of contact for our internal employees, ensuring seamless access to technology and resolving technical challenges efficiently.
In this role, you will manage a high volume of technical tickets, troubleshoot complex hardware and software issues, and collaborate with senior IT staff to maintain a robust and secure IT infrastructure. If you are ready to accelerate your career with a forward-thinking company, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person to end-users.
- Diagnose and resolve hardware, software, and network connectivity issues promptly.
- Configure and deploy new workstations, laptops, and mobile devices for employees.
- Manage and maintain the company's IT inventory, ensuring accurate asset tracking.
- Collaborate with the Network Engineering team to troubleshoot server and network outages.
- Maintain accurate documentation of all technical tickets, resolutions, and change logs.
- Participate in regular system maintenance and security patching schedules.
Qualifications
- High school diploma or equivalent; Associate’s degree in IT, Computer Science, or related field preferred.
- Certification such as CompTIA A+ or Network+ is highly desirable.
- 1-3 years of professional experience in IT support or help desk roles.
- Strong working knowledge of Windows, macOS, and Linux operating systems.
- Familiarity with Active Directory, Microsoft Office 365, and remote access tools.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.