Job Description
Are you a technical problem solver who thrives in a fast-paced environment? Nexus Innovations is seeking a skilled IT Support Specialist to join our growing team in the heart of Chicago. We are committed to providing exceptional service and maintaining a seamless technological infrastructure for our diverse clientele.
As part of our IT department, you will be the first line of defense for technical issues, ensuring our employees have the tools they need to succeed. We offer a hybrid work model, a competitive benefits package, and ample opportunities for professional growth.
Responsibilities
- Provide Tier 2 technical support via phone, email, and in-person for hardware, software, and network issues.
- Manage and maintain the company's Local Area Network (LAN) and Wide Area Network (WAN).
- Perform regular system backups, patch management, and security updates to ensure data integrity.
- Onboard new employees by setting up workstations, configuring email accounts, and installing necessary software.
- Administer Active Directory and manage user access permissions and security policies.
- Document technical issues and resolutions in the knowledge base for future reference.
- Collaborate with vendors to resolve complex hardware procurement and repair issues.
Qualifications
- Associate degree in Computer Science, Information Technology, or equivalent work experience.
- Minimum of 3 years of experience in IT support, help desk, or a related technical role.
- Certification such as CompTIA A+ or Microsoft Certified Professional (MCP) is highly preferred.
- Strong knowledge of Windows 10/11 and Microsoft Office 365 suite.
- Experience with remote access tools (e.g., TeamViewer, AnyDesk) and ticketing systems (e.g., Jira, ServiceNow).
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to troubleshoot network connectivity issues and configure routers and switches.