Job Description
Join our award-winning IT team at Innovatech Solutions, a rapidly growing tech firm transforming Houston's digital landscape. We're seeking a Senior IT Support Specialist to deliver exceptional technical support to 200+ employees across 3 locations. You'll be the backbone of our infrastructure, ensuring seamless operations while implementing cutting-edge solutions. Enjoy a collaborative environment with flexible work arrangements, comprehensive benefits, and clear career growth paths.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, Office 365, and cloud infrastructure (AWS/Azure)
- Deploy and maintain security protocols including endpoint protection and VPN
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware procurement and service contracts
- Lead IT projects including software migrations and workstation refreshes
- Train staff on cybersecurity best practices and new technologies
Qualifications
- 5+ years of IT support experience in enterprise environments
- CompTIA Network+ and Security+ certifications required
- Expert knowledge of Windows Server 2019/2022 and Active Directory
- Strong scripting skills (PowerShell/Bash) for automation
- Experience with helpdesk ticketing systems (ServiceNow preferred)
- CCNA or equivalent networking certification
- Excellent communication skills and customer service mindset
- Ability to lift 30lbs for hardware installation tasks