Job Description
We're seeking a dynamic IT Support Specialist to join our Columbus team immediately! This full-time role offers rapid onboarding and career growth in a cutting-edge tech environment. You'll be the frontline hero resolving technical challenges, optimizing systems, and ensuring seamless operations for our 500+ employees. If you thrive in fast-paced settings and possess a passion for problem-solving, this is your moment to shine!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Manage Active Directory, Windows Server 2019+, and Microsoft 365 environments
- Deploy and configure desktop/laptop systems using SCCM and Intune
- Document all IT assets, incidents, and resolutions in ServiceNow
- Collaborate with network team on firewall policies and VPN configurations
- Conduct employee training on cybersecurity best practices
- Support AV equipment and video conferencing systems
Qualifications
- 2+ years of hands-on IT support experience in corporate environments
- CompTIA A+/Network+ certifications or equivalent
- Expert proficiency in Windows OS, Active Directory, and Microsoft 365
- Strong troubleshooting skills for hardware, software, and network issues
- Experience with ticketing systems (ServiceNow preferred)
- Ability to prioritize tasks in high-pressure situations
- Excellent communication and customer service skills