Job Description
Join our award-winning IT team in Dallas as an IT Support Specialist! We're seeking a tech-savvy professional to provide exceptional support to our growing client base. This is an immediate opportunity to make an impact in a fast-paced environment with cutting-edge technology. Enjoy competitive benefits, flexible work arrangements, and career growth opportunities. If you're passionate about solving technical challenges and delivering outstanding customer service, apply today!
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Manage and resolve service tickets using ticketing systems (ServiceNow preferred)
- Deploy and configure desktops, laptops, and mobile devices
- Administer Active Directory, Office 365, and cloud-based applications
- Document SOPs and create knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Conduct user training and onboarding sessions
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and Azure AD
- Experience with help desk software and remote support tools
- Strong troubleshooting skills for hardware and software issues
- Excellent written and verbal communication skills
- Ability to work independently and prioritize tasks
- Valid Texas driver's license (for occasional site visits)