Job Description
Join our award-winning IT team in sunny San Diego! We're seeking a passionate IT Support Specialist to deliver exceptional technical support to our growing client base. This hybrid role combines on-site troubleshooting with remote collaboration in a fast-paced tech environment. Enjoy competitive benefits, professional development stipends, and a culture that values innovation and work-life balance.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Manage Active Directory, VPN configurations, and cloud infrastructure (AWS/Azure)
- Implement cybersecurity protocols and conduct security audits
- Document technical procedures and maintain IT asset inventories
- Collaborate with cross-functional teams on system upgrades and migrations
- Mentor junior technicians and optimize helpdesk workflows
Qualifications
- 3+ years of IT support experience with Windows/macOS environments
- CompTIA A+/Network+ certification or equivalent
- Proficiency in PowerShell, SCCM, and virtualization (VMware/Hyper-V)
- Strong knowledge of TCP/IP networking and security best practices
- Excellent troubleshooting skills with hardware and software diagnostics
- Bachelor's degree in Computer Science or related field preferred