Job Description
Join TechFlow Solutions as an IT Support Specialist in San Antonio and become the backbone of our dynamic tech environment! We're seeking a dedicated professional to provide exceptional technical support and maintain seamless IT operations. If you're passionate about solving complex problems and thrive in a fast-paced setting, this immediate opportunity is your chance to shine. Enjoy competitive compensation, comprehensive benefits, and a collaborative culture that values innovation and growth.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues across 200+ users
- Manage and troubleshoot Windows 10/11, macOS, and mobile device environments
- Deploy and maintain IT infrastructure including servers, cloud services (Azure), and network equipment
- Execute security protocols including endpoint protection, patch management, and access controls
- Create and maintain technical documentation, SOPs, and knowledge base articles
- Collaborate with cross-functional teams to implement IT projects and system upgrades
- Monitor system performance using tools like SolarWinds and ServiceNow
Qualifications
- 3+ years of hands-on IT support experience in Windows/Mac environments
- CompTIA A+, Network+, or Security+ certification (or equivalent)
- Proficiency in Active Directory, Office 365, and cloud infrastructure
- Strong troubleshooting skills with hardware, software, and network connectivity
- Experience with ticketing systems (ServiceNow, Jira) and remote support tools
- Excellent communication skills and customer service orientation
- Ability to prioritize tasks and manage multiple incidents simultaneously
- Valid Texas driver's license and reliable transportation