Job Description
Join our award-winning IT team as an IT Support Specialist in Arlington, TX. We're hiring immediately to support our rapidly growing client base. You'll be the go-to technical expert for troubleshooting, system maintenance, and user support in a dynamic environment.
Our ideal candidate thrives in fast-paced settings and excels at solving complex technical challenges while delivering exceptional customer service. Enjoy competitive benefits, flexible scheduling, and opportunities for professional growth with a company that values innovation and employee development.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network issues
- Deploy, configure, and maintain Windows 10/11 workstations and servers
- Manage Active Directory, Office 365, and cloud-based infrastructure
- Create and maintain documentation for IT procedures and systems
- Collaborate with cross-functional teams on IT projects and security initiatives
- Monitor system performance and proactively address potential issues
- Train users on new technologies and best practices
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Windows OS, Active Directory, and Office 365
- Experience with ticketing systems (ServiceNow, Jira, or Zendesk)
- Strong troubleshooting skills for hardware/software/network issues
- Excellent communication and customer service abilities
- Ability to work independently and manage multiple priorities
- Valid Texas driver's license and reliable transportation