Job Description
Join our dynamic IT team in Wichita, KS immediately! We're seeking a proactive IT Support Specialist to deliver exceptional technical assistance to our growing client base. If you're passionate about solving complex tech challenges and thrive in a fast-paced environment, this is your opportunity to make an immediate impact.
At TechSolutions Inc., we offer competitive compensation, comprehensive benefits, and a collaborative culture focused on innovation. Join us to advance your career while supporting businesses in achieving their digital transformation goals.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Manage user accounts, permissions, and security protocols
- Diagnose and resolve system outages with minimal downtime
- Document IT processes and create knowledge base articles
- Collaborate with vendors for hardware/software procurement
- Implement cybersecurity best practices across organizational systems
Qualifications
- 2+ years of hands-on IT support experience
- CompTIA A+ or similar certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms
- Strong troubleshooting skills for hardware/software/network issues
- Experience with ticketing systems (Service Desk preferred)
- Excellent communication and customer service abilities
- Ability to prioritize tasks in high-pressure situations
- Valid driver's license for occasional on-site visits