Job Description
Join our dynamic IT team in sunny Virginia Beach! We're seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is your chance to make an immediate impact in a collaborative environment where innovation meets coastal charm. Enjoy competitive compensation, comprehensive benefits, and the opportunity to solve complex challenges while supporting cutting-edge technology infrastructure.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Diagnose and resolve complex issues across Windows/macOS environments
- Manage Active Directory, VPN configurations, and cloud services (O365, Azure)
- Execute cybersecurity protocols including vulnerability assessments and patch management
- Document solutions in ITSM systems and maintain knowledge base articles
- Collaborate with vendors and internal teams for seamless system integration
- Lead hardware/software deployment projects for new office locations
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent certification required
- Expert proficiency in Windows Server administration and cloud technologies
- Strong knowledge of cybersecurity best practices and compliance frameworks
- Excellent troubleshooting skills with network protocols (TCP/IP, DNS, DHCP)
- Experience with ITSM tools (ServiceNow, Jira) and remote support platforms
- Ability to work flexible hours including occasional on-call rotations