Job Description
Join our dynamic team in Long Beach, CA! We're seeking an IT Support Specialist to deliver exceptional technical support to our growing client base. This immediate hire opportunity offers competitive compensation, career growth, and the chance to work with cutting-edge technology in a collaborative environment.
As the first point of contact for technical issues, you'll diagnose hardware/software problems, implement solutions, and maintain system security. Perfect for detail-oriented professionals passionate about delivering outstanding user experiences.
Responsibilities
- Provide Tier 1/2 technical support for desktops, laptops, and mobile devices
- Install, configure, and troubleshoot Windows/macOS operating systems
- Manage user accounts, permissions, and Active Directory
- Diagnose network connectivity issues (VPN, Wi-Fi, Ethernet)
- Document resolutions in ticketing system (ServiceNow/Jira)
- Assist with hardware/software deployment and upgrades
- Collaborate with vendors for hardware/software procurement
Qualifications
- 2+ years of hands-on IT support experience
- CompTIA A+ or Network+ certification required
- Proficiency in Windows 10/11 and macOS troubleshooting
- Experience with Active Directory and Azure AD
- Strong knowledge of networking fundamentals (TCP/IP, DNS)
- Excellent communication and customer service skills
- Ability to work independently and prioritize tasks