Job Description
Join our innovative team in Boston as an IT Support Specialist and become the backbone of our digital infrastructure. We're seeking a tech-savvy problem-solver to deliver exceptional user experiences while maintaining robust systems. Enjoy competitive compensation, comprehensive benefits, and the opportunity to grow in a forward-thinking environment. Apply today and start making an immediate impact!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network issues
- Deploy and configure Windows/macOS systems with enterprise applications
- Manage Active Directory, Office 365, and cloud infrastructure
- Document SOPs and knowledge base articles for team scalability
- Collaborate with vendors for hardware procurement and maintenance
- Implement cybersecurity best practices across endpoints
- Support AV equipment and conference room technology
Qualifications
- 3+ years in enterprise IT support or help desk role
- Expertise in Windows 10/11, macOS, and Active Directory
- CompTIA A+/Network+ or equivalent certifications
- Experience with Service Desk platforms (Jira, ServiceNow)
- Strong troubleshooting skills for network connectivity issues
- Proficient in Microsoft 365 administration
- Ability to lift 30lbs for equipment maintenance
- Excellent written and verbal communication skills